SMEs Embrace AI and ML as per IT/ITeS, Healthcare, and BFSI Lead - News

Recent findings from the ‘SME Digital Insights’ study by Tata Tele Business Services (TTBS) and CyberMedia Research (CMR) show that Artificial Intelligence (AI) and Machine Learning (ML) adoption among small and medium enterprises (SMEs) is growing, particularly in the IT/ITeS, Healthcare, and Banking, Financial Services, and Insurance (BFSI) sectors. 

The IT/ITeS sector leads, with 35 percent of SMEs using these technologies to enhance user experiences, automate processes, and encourage innovation. These tools help optimize IT operations, improve cybersecurity, and drive smart automation. 

In the BFSI sector, 37 percent of SMEs are using AI and big data analytics to gain deeper insights, manage risks, and offer personalized services. This sector benefits from large datasets and stringent regulatory requirements. Healthcare SMEs are embracing these technologies, with 33 percent using big data analytics and 31 percent adopting AI to improve clinical outcomes and streamline operations. 

Vishal Rally, Senior Vice President – Product and Marketing, Tata Tele Business Services, and Prabhu Ram, Head-Industry Intelligence Group (IIG), Cyber Media Research (CMR), highlighted the importance of cloud adoption and partnering with experts to maximize the benefits of AI and big data. In order for SMEs to fully utilize these technologies, they must address integration, legacy system updates, and skill gaps.